When to contact support
- The delivered account does not match the purchased product.
- Access fails immediately after delivery and basic troubleshooting does not help.
- A delivered account is missing required details.
Policy
Returns and Refunds
How account issues, replacements, and refund requests are handled.
Digital goods have different rules than physical items, so support starts with verification of the reported issue.
How reviews are handled
Support reviews the order details and the reported issue before approving a replacement or refund path.
Faster responses are possible when you include screenshots and the exact error message.
Non-returnable situations
Requests may be declined when the issue is caused by customer misuse or a violation of the product terms.